Chip Chick
So many people tell stories about all the awful customers they have to deal with when they’re servers in restaurants. While servers do tend to get the brunt of bad customer abuse, hosts also have to deal with it.
One TikTok creator recently went viral after re-enacting an infuriating phone call she had with a customer when she was a hostess.
Sydney (@insydemymind) re-enacted a phone call she had with a customer during a hostess job she had when she was 17, who seemed to not understand the concept of time.
Sydney received a call from a customer whom she referred to as Karen. Karen stood outside the restaurant at 8:30 am, wondering why the doors were locked. Sydney calmly told her it was 8:30 am, and the restaurant did not open until 9:00 am.
The customer then went through a whole rigmarole to accuse Sydney of lying, claiming the restaurant had to be open because it was full of people. Sydney explained that the people in the restaurant were all servers and other staff getting ready to open for the day.
The customer became angrier and began demanding that Sydney let her in. When Sydney explained she couldn’t do that because there was still half an hour left until opening, the customer did not let up.
Sydney asked Karen if she had a reservation, and she said yes, that she had one for 8:30.
“We don’t take reservations until 9:00 am because that’s when we open,” says Sydney.
“I definitely made a reservation for 8:30; I even have an email confirmation on my phone that I can show you if you let me in,” replies Karen, the customer.
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