Chip Chick
The customer was very defensive and said there wasn’t a sign about dogs in the restaurant, and she had to inform her that there was.
Then, the customer said the dog was well-behaved and pointed out that she hadn’t even noticed it until now.
She had to hold her ground and insist that the dog be taken out of the restaurant, trying to do her job and follow the rules.
The customer angrily brought the dog to her car, returned to the table, and ate with everyone. After that, everyone at the table was clearly furious with her and hardly said anything to her.
Then, the nephew of the dog owner pulled her aside, told her that she made his aunt cry, and suggested she apologize.
“I go to the table and start apologizing for my tone of voice because I should have ‘been nicer’ about it,” she recalled.
“[Then] a family member starts lashing [out] at me about how to behave at the restaurant.”
The other customer accused her of being unprofessional and ruining a birthday dinner. She politely apologized again and told the table she was only trying to follow the rules set by her boss, who she didn’t want any trouble with.
The family continued to scowl at her, and one of the customers claimed to know her boss and threatened to tell her boss they’d never eat there again.
She then left to tend to her other tables until the nephew went to pay the bill. Not surprisingly, the family left her no tip.
“They stayed ten more minutes and went away,” she said.
